Enrollment in eRefund on CASHNet is mandatory for students who are expecting a refund of the excess funds on account. Students who do not enroll on CASHNet will not have access to their refund check immediately and may be subject to a check processing fee.
Do I still need to clear my account if I am receiving VA benefits to pay for the cost of my tuition and expenses?+-
Students who receive VA benefits to cover the costs of tuition and fees will need to file a Clearance form by the FCD to indicate benefit eligibility. The Clearance form is not required if financial aid awards applied are over and above the eligibility benefits received.
How do I access my CASHNet account?+-
Students will receive login instructions via their Mount email account. If you have not received your CASHNet pin, please contact the Business Office to have your pins resent.
How will I know what my tuition charges are each semester and if my financial aid awards and benefits have been applied?+-
An eStatement is sent out every 5th of the month. Students will receive notification via their Mount email account. The eStatement will shows charges for tuition and fees and credits applied (e.g. tuition payments and loans), as well as pending financial aid for the year.
I applied for loans to cover my balance due and I'm also waiting for my VA benefits to apply towards my balance. Can I receive a refund on my loans even though my VA benefits have not been applied?+-
In order to receive a refund disbursement, you will need to have a credit balance due on your account. If the loans cover the balance due and there is a credit balance, then only this amount will be refunded to the student. Once the VA benefits are received and applied to the student’s account and if the benefits applied results in a negative/credit balance due, we will then refund the credit balance to the student.
I was assessed a late clearance fee in error, how do I get this fee reversed?+-
If a late clearance fee was assessed in error, you will need to contact the Bursar's Office at Chalon 310.954.4040 or Doheny 213.477.2540 to reverse the charge. Late clearance fees are valid if the Student does not have sufficient financial aid or benefits to clear the balance on the account.
My VA benefits allow for full payment of tuition, fees, books and supplies, how do I purchase my books and supplies and receive reimbursement?+-
If you have VA benefits that covers your full tuition and fees as well as books and supplies, you will need to charge your books and supplies at the Mount's bookstore and have your receipts sent to Susanna Nelson in the Student Accounts Department so that we can invoice the VA for full reimbursement for the cost of tuition, fees, books and supplies.
What does a negative balance mean on my eStatement?+-
A negative balance indicates you are expecting a credit/refund disbursement.
What is an Add/Drop date?+-
The Add/Drop date is usually a week after the semester start date, when student are no longer able to add or drop without impacting their account. Please see link below for the Add/Drop date that pertains to your program and semester: /academics/registrar/academic-calendars.aspx/academics/registrar/academic-calendars
When can I receive my refund disbursement?+-
Refunds are disbursed after the Add/Drop date and when funds are applied to the student’s account.
When does the Business Office process my student refund disbursement?+-
Refund disbursements are processed after the Add/Drop period and after the loans have been applied to the student’s account. Refund disbursement usually takes up to 10 business days after the funds have been applied to the student’s account. To receive the refund quicker, students are encouraged to enroll in eRefund on CASHNet.
Why do I have to wait till after the Add/Drop deadline to receive my refund of loan disbursement(s)?+-
The Business office reviews student accounts for a credit balance, billing errors, and financial aid verification to validate the refund due the student. Refund requests are then submitted to the Accounts Payable department for processing. This process usually takes 10 business days after the loans are applied to the student's account.
12001 Chalon Road Los Angeles, CA 90049 310.954.4000
10 Chester Place Los Angeles, CA 90007 310.954.4000