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Program Goals and Outcomes

Internal & External Assessment Results For BA/BS, MBA and AA

Business Administration Department Associate in Arts Program Assessment Plan

The outcomes for the Business Administration Department were developed beginning with a meeting of the Associate degree program’s core faculty and our department chair, taking into consideration the requirements of each content field. Additional discussion through e-mail helped to refine the assessment plan. The outcomes reflect the College’s mission by building leadership skills in Outcome 1 and preparing students to apply their knowledge and skills to positively impact the real-world in Outcomes 2-5. The department is particularly excited about Outcomes 1, 3, and 4 because they address our desire to help students apply theory to real-world situations and demonstrate professional behaviors. The department is concerned about fulfilling the description of the Associate degree program, and Outcome 5 specifically is based on our program description to address this concern.

GoalOutcome

1. Demonstrate behaviors of a business professional

1. Demonstrate presentation skills

2. Communicate effectively

2. Prepare a written analysis of a business situation

3. Apply course concepts to real-world situations

3. Relate current news articles to economic theories

4. Apply course concepts to real-world situations

4. Perform financial analysis

5. Students will possess a strong business background

5. Demonstrate fundamental accounting skills

Internal/External Assessment Results: Associate in Arts Program

The Associate of Arts (AA) program assessed one (1) outcome out of 5 outcomes. The outcomes assessed consisted of Outcome 1: G Demonstrate Presentation Skills through Group Oral Presentation. Outcome 1 was assessed in 2006-2007, 2010-2011 and 2014-2015.

Internal Assessment Results:

Outcome 1: Student overall performance level is 90% Students perform well at including appropriate content from the report into the presentation and answering questions            extemporaneously. The students are able to prepare and deliver a group presentation at the required skill level. Faculty will explained to students what standards of professional dress are acceptable for the assignment. 

Outcome 1: Attachments 
  2011-12 AA Program Data Retreat Assessment Results
2014-15 AA Program Data Retreat Assessment Results
  2015-16 AA Program Data Retreat Assessment Results

External Peregrine Assessment Results  
Business Administration students took the Peregrine exam, which we use as an external benchmark to compare our students' performance to other related schools. Analysis of the results follows.

Performance on the Common Professional Component (CPC) topics shows that our students in the first college courses (Inbound courses) scores were below the standard. However, by the time of the final course work (Outbound courses) the students performed in the 40s range on some of the topics which is comparable to other AA programs. As an improvement, the curriculum outcomes are being reviewed and updated.

Peregrine Test Results: Attachment
2014-15 Peregrine Results and Graphics AA Program
2015-16 Peregrine Results and Graphics AA Program
2016-17 Peregrine Results and Graphics AA Program

Internal/External Assessment Results: Bachelor of Arts and Bachelors of Science In Business Program

The Bachelor of Arts (BA) program assessed four (4) outcomes out of 11 outcomes. The outcomes assessed consisted of  Outcome 1: Group oral presentation about analysis of a selected organization's culture with recommendations on how best to meet stated   organizational goals. Outcome 1 was assessed in 2006-2007, 2010-2011 and 2014-2015; Outcome 2: Prepares written strategic analysis of a selected corporation. Outcome 2 was assessed in 2006-2007, 2010-2011 and 2014-2015;  Outcome 3: Demonstrates use of appropriate technology in communicating business data and information.  Outcome 3 was assessed in 2007-2008, 2011-2012 and 2015-2016; and Outcome 11: Ability to analyze and record transactions in journal form. Outcome 11 was assessed in 2006-2007, 2010-2011 and 2014-2015.   

Internal Assessment Results:

The results for Outcomes 1, 2. 3 and 11 are as follows:

Outcome 1: It has been determined that students may be spending too much time in class learning con Of the criteria of  content accuracy, writing organization, theory, application and synthesis, content accuracy and synthesis were particularly strong. Consequently, the Business Department faculty has decided to make class preparation a significant portion of class grading across our curriculum. Faculty will coordinate such efforts to make sure there is consistency in methods used, and importance given. This way, students will realize that class preparation will no longer be “hoped for” by faculty, but rather, expected and assessed. Faculty not present at the retreat will be “trained” in methods that can be used to motivate student class preparation and a consensus will be reached as to    how much weight this assessment will be given in business courses.

Outcome 1: Attachments
2007-08 BA/BS Program Data Retreat Assessment Results
2010-11 BA/BS Program Data Retreat Assessment Results
2015-16 BA/BS Program Data Retreat Assessment Results

Outcome 2: All of the results exceeded expectations, but the best scores were much higher for “Content Accuracy”.  The faculty is pleased to see that writing skills seem to be strong, which is validation of the introduction of the Business Writing course introduced several years ago to the required business curriculum.

Outcome 2: Attachments
2007-08 BA/BS Program Data Retreat Assessment Results
2010-11 BA/BS Program Data Retreat Assessment Results
2015-16 BA/BS Program Data Retreat Assessment Results
 

Outcome 3: All of the results exceeded expectations. There was no team score less than   8, which was the lowest score that was acceptable. The average team score of 8.5 exceeded the    benchmark of 8.3. It has been determined that instruction in conducting oral presentations students should be enhanced to prepare students to make more “lively” and “clear” presentations. It is the hope of the Business Department that this might become part of the new content in the SPR85 course.

Outcome 3: Attachments
2007-08 BA/BS Program Data Retreat Assessment Results
2011-12 BA/BS Program Data Retreat Assessment Results
2015-16 BA/BS Program Data Retreat Assessment Results

Outcome 11: All areas of the assessment were strong. It has been determined that Bus 15A classes should be capped at 20 students to prevent a reduction in the amount of student- teacher interaction that occurs.

Outcome 11: Attachments
2007-08 BA/BS Program Data Retreat Assessment Results
2010-11 BA/BS Program Data Retreat Assessment Results
2015-16 BA/BS Program Data Retreat Assessment Results

Preliminary results: Outcomes 4,5,6,7,8,9 and 10


What was Learned from Outcomes 4,5,6,7,8,9 and 10
The remaining outcomes (4,5,6,7,8,9 and 10) were assessed with at least one (1) cycle. So far what has been learned is the following.
 
a. Students seem to dread teamwork (Outcome 4)
 
b. Students still struggle with making sure that their information does not contradict from presenter-to-presenter because students working more as individuals than teammates. (Outcome 5)
 
c. students seem to indicate an inability to work in large teams but, prefer smaller teams. (Outcome 6)
 
d. student exceeded expectations for listening attentively and participating actively the issues being discussed for this assignment may not have been complex enough. (Outcome 7).
 
e. It was revealed that there were “gaps” between how many students were doing well in the lower-order areas of the assignment versus the higher-order ones (Outcome 8).
 
f. Students did well on the Solvency analysis, but were struggling with the Financial Statement and Profitability analyses (Outcome 9)
 
g. Students struggled with basic grammar, spelling, syntax and vocabulary. (Outcome 10)
 
Improvements: As a result of these early findings adjustments have been made regarding improving positive reaction to teamwork, team communication and standardizing team size to 4-5 members. The findings have also lead the Business Administration Department to improving gaps in understanding so that instruction include complex topics, financial statement and profitability analysis. Finally, additional tutorial service has been provided to basic grammar, spelling, syntax and vocabulary. (BA/BS Program Data Retreat Results for Outcomes 4,5,6,7,8,9 and 10)

External Peregrine Assessment Results
Business Administration students took the Peregrine exam, which we use as an external benchmark to compare our students' performance to other related schools. Analysis of the results follows.

Performance on the Common Professional Component (CPC) topics shows that our students in the first college courses (Inbound courses) scores were below the standard. However, by the time of the final course work (Outbound courses) the students performed within the average range (40 to 60) on most topics. However, our students scored below the average in Business Finance, Economics, Economic, Macroeconomics, Global Dimension of Business, Management Operations Production Management, Marketing and Quantitative Research. Revision in the learning objectives and includes of additional topics has result in improvement in these areas in the 2016-17 assessment.

Peregrine Test Results Attachment:
2014-15 Peregrine Results and Graphics BABS Program
2015-16 Peregrine Results and Graphics BABS Program
2016-17 Peregrine Results and Graphics BABS Program

Internal/External Assessment Results: Master of Business

Administration Program
The Master of Business Administration (MBA) Program went through a program review in the 2011/2012 fiscal year which lead to the reorganization of the program. Since this time as part of the three (3) year cycle, Outcomes 3 was assess in the 2014-2015. Outcome 4 was assessed in 2015-2016 and Outcome 5 was assessed in 2013-2014 and 2016-2017.

Internal Assessment Results:

Outcome 3: Students are showing, in some cases, the ability to use APA very well and continue to show the ability to integrate their scholarly reading and research with their individual circumstances in order to develop mature leadership perspectives. Some students continue to struggle with APA format, in-text citations, and correct use of scholarly resources. Developing these important skills are essential. More emphasis needs to be put on this area. We need to incorporate, as stated above, the information in the rubric which will help the student see the value of proper APA use and development of the paper. This would be part of the point system.

Outcome 3: Attachments
2013-14 MBA Program Data Retreat Assessment Results

Outcome 4: Based on the results the students follow a designed plan to complete an analysis that is based on building three concepts to reach the designed outcome. The results were very good and exceptional. The students were able to analyze the data and report accurately on what had occurred in the organization. There is normally a high enough level of accuracy in this process to have a good outcome but it is not usually at the 100% level.

Outcome 4: Attachments 
2014-15 MBA Program Data Retreat Assessment Results

Outcome 5: Students are showing an ability to integrate their scholarly reading and research with their individual circumstances in order to develop mature leadership perspectives. Students continue to struggle with APA format, in-text citations, and correct use of scholarly resources. Faculty need to reinforce the need for good writing mechanics by including the requirement in the rubric.  Having this requirement in the syllabus does not seem to be sufficient.

Outcome 5 Attachments:
2013-14 MBA Program Data Retreat Assessment Results
2015-16 MBA Program Data Retreat Assessment Results

External Peregrine Assessment Results 
Business Administration students took the Peregrine exam, which we use as an external benchmark to compare our students' performance to other related schools. Analysis of the results follows.

Performance on the Common Professional Component (CPC) topics shows that our students in the first college courses (Inbound courses) scores were below the standard. However, by the time of the final course work (Outbound courses) the students performed within the average range (40 to 60) either slightly below, matching and even exceeding each of the standards for each topic.

Peregrine Test Results Attachment:
2014-15 Peregrine Results and Graphics MBA Program

2015-16 Peregrine Results and Graphics MBA Program
2016-17 Peregrine Results and Graphics MBA Program