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Alumni Spotlight

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Tonette So

Tonette So, MSMU Leadership/Administration alumna, presented two posters at Kaiser’s 9th Quality and Innovations Conference. The first poster was Pediatric/PICU Satellite Pharmacy: A Business Plan Proposal for Patient Safety and Affordability. In the first poster, Tonette incorporated the concepts and principles learned in designing a business proposal from her Finance class at MSMU.  She included the IHI patient safety goals and affordability based on three weeks data gathering on delays in medication delivery and administration. The second poster on Team Communication: Improving Patient Satisfaction and Patient Safety was a longer duration study on implementing patient rounding by including the parents as active participants during our daily morning rounds. The AVATAR scores showed significant improvement in patient satisfaction. “I am so glad I went to the Mount.  I came out of the program extremely knowledgeable, confident and methodical.  The Executive leaders know that I graduated from Mount Saint Mary’s University ... and for that I, Thank you!” – Tonette So

Download PDF files of the presentation:

Pediatric/PICU Satellite Pharmacy: A Business Plan Proposal for Patient Safety and Affordability

Team Communication: Improving Patient Satisfaction and Patient Safety

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