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Institution Complaint Process

  • It is expected that students will fully utilize any/all of the University’s administrative procedures to address concerns and/or complaints in as timely a manner as possible. On occasion, however, a student may believe that these administrative procedures have not adequately addressed their concerns. In those select cases, the following agencies may be contacted: 

    An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:

    Bureau for Private Postsecondary Education,
    P. O. Box 980818.
    West Sacramento, CA 957-98-0818
    Phone 888.370.7589
    www.bppe.ca.gov

    An individual may also file a complaint with The Western Association of Schools and Colleges (WASC) Senior College and University Commission. Complaints may be filed with Western Association of Schools and Colleges Senior College and University Commission at the following link:  https://wascsenior.box.com/shared/static/qlfs91c4lujckblp2puy.pdf.

    For Students who live in a state other than California, you may also contact your State Consumer Protection Agency. For a list of all State Consumer Protection Agencies see the following list.

    A variety of other State agencies or State Boards, which are involved in the evaluation and approval of institutional programs, or in the granting of professional certification or licensure, may also be contacted.  These agencies include, but may not be limited to, the following:

    Board of Nursing:
    http://www.rn.ca.gov/

    Department of Public Instruction (teacher preparation programs):
    http://www.ctc.ca.gov/credentials/default.html
     
    Commission on Accreditation in Physical Therapy Education (CAPTE)
    1111 North Fairfax Street
    Alexandria, Virginia 22314
    703.706.3245
    Email: accreditation@apta.org
    Website: http://www.capteonline.org

    US Department of Veteran Affairs
    http://benefits.va.gov/GIBILL/Feedback.asp

    If you are currently enrolled, or anticipate enrollment, in an educational program that requires State agency or board authorization and/or licensure and do not see it listed here, please contact the Office of the Provost & Vice President for Academic Affairs at ang@msmu.edu.




    MySafeCampus (Financial Fraud Reporting):

    MySafeCampus allows MSMU community members to anonymously, if desired, submit questions and complaints about accounting, audit related concerns, fraud, embezzlement, misappropriation of funds, or any other financial concern you might otherwise feel uneasy about reporting directly to a supervisor.  You may submit a report via the MySafeCampus website http://www.mysafecampus.com/ or by calling 1.800.716.9007. Telephone calls are answered by live call center agents available 24 hours a day, 7 days a week.

    MySafeCampus reports are instantly forwarded to individuals designated by the University for review and response. Please note that multiple individuals receive submissions to MySafeCampus. Therefore, if the report involves a person who is one of the individuals designated by the University the other individuals will receive and respond to that report.

    After you submit a report, you will be provided a confidential access number and be asked to generate a password. These credentials will enable you to re-enter the site to check the status of the report, send and receive messages about your report and, if desired, participate in any follow-up.  It is very important that you document the access number and password, so that you may follow up on your report. To check report status, you may either telephone MySafeCampus or log onto the MySafeCampus website. Once the unique access code and password are provided, you may continue the anonymous dialogue with the University through the message board.

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